What Information We Hold and Why
When you register, we collect the details you submit — your name, contact information, and the account credentials you set. Once you start using the wallet section, we record transaction data linked to your DANA, OVO, or GoPay payments: amounts transferred, timestamps, and the status of
-
1
each request. We collect this because processing withdrawals and deposits requires a verifiable trail. Device data — your browser type, operating system, and session identifiers — is logged automatically to keep your login session consistent across mobile and desktop access. We do not collect payment credentials
-
2
like your DANA PIN or OVO password; those stay inside the payment app on your device. If you contact our support team, the conversation history is stored so we can follow up accurately. Data we hold is used only for account operation, fraud prevention, and service
-
3
improvement within the scope of applicable local law. We do not sell, rent, or share your personal information with advertising networks. Third-party payment processors receive only the minimum data required to complete your transaction — nothing beyond that.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.